News

New Castle VP of Information Systems, Al Zaccario, joins the discussion about how technology is improving the way hotels provide lost-and-found services, even reuniting a guest with the $10,000 watch he left behind. Read More…

Hotel Management Editor-in-Chief David Eisen takes a walk in the shoes of Westin Jekyll Island’s crackerjack bell staff and learns that this young person’s job is a lot more involved than simply hauling luggage and retrieving cars. Read More…