Making headlines & Joining the discussion.
New Castle VP of Information Systems, Al Zaccario, joins the discussion about how technology is improving the way hotels provide lost-and-found services, even reuniting a guest with the $10,000 watch he left behind. Read More…
Gerry Chase discusses New Castle’s success implementing creative solutions to the current labor shortage; including hiring for character over experience, and paying referral bonuses. Read More…
Gerry Chase and industry leaders discuss franchise matters in the February, 2018 issue of Hotel Business. CJ Arlotta reports.
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Hotel Management Editor-in-Chief David Eisen takes a walk in the shoes of Westin Jekyll Island’s crackerjack bell staff and learns that this young person’s job is a lot more involved than simply hauling luggage and retrieving cars. Read More…