News

Making headlines & Joining the discussion.

07-2018 - A Bellman for the Weekend at Westin Jekyll Island

Hotel Management Editor-in-Chief David Eisen takes a walk in the shoes of Westin Jekyll Island’s crackerjack bell staff and learns that this young person’s job is a lot more involved than simply hauling luggage and retrieving cars. Read More…

05-2018 - Changing of the guard at New Castle Hotels

SHELTON, Conn. — Gerry Chase, president and COO of New Castle Hotels and Resorts, will retire on June 30, paving the way for Julian and Jeremy Buffam, sons of founder David Buffam, to take the helm of its growing portfolio on both sides of the Canada/U.S border. New Castle, a leading third-party hotel management company, owner Read more...

03-2018 - Labor challenges prompt hotel managers to rethink hiring process

Gerry Chase discusses New Castle’s success implementing creative solutions to the current labor shortage; including hiring for character over experience, and paying referral bonuses. Read More…

02-2018 - Technology, Communication Key to Franchise Relationships

Gerry Chase and industry leaders discuss franchise matters in the February, 2018 issue of Hotel Business. CJ Arlotta reports.
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01-2018 - Communication Is Key When Revamping Housekeeping Procedures

Learn how New Castle Executives re-engineered the housekeeping process to improve both guest and associate satisfaction. Read More…