02-2018 - Technology, Communication Key to Franchise Relationships
Gerry Chase and industry leaders discuss franchise matters in the February, 2018 issue of Hotel Business. CJ Arlotta reports.
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07-2018 - A Bellman for the Weekend at Westin Jekyll Island
Hotel Management Editor-in-Chief David Eisen takes a walk in the shoes of Westin Jekyll Island’s crackerjack bell staff and learns that this young person’s job is a lot more involved than simply hauling luggage and retrieving cars. Read More…
01-2018 - Communication Is Key When Revamping Housekeeping Procedures
Learn how New Castle Executives re-engineered the housekeeping process to improve both guest and associate satisfaction. Read More…
01-2018 - Controllers Reveal Tactics, and, Yes, How They Make Time, to Keep Learning
Going Concern talks with New Castle’s vice president and corporate controller Bryan Woodhouse about how conferences and hospitality industry events help inform him of issues that may impact his group and his organization.
“The hospitality industry tends to be very collaborative, and as a result, my peers at other companies are a tremendous resource for information,” he said. “For example, discussions about current labor management applications and the platforms that integrate the various systems that other disciplines are using are key to managing the crucial data. Sharing what has worked, or not worked, for others is very helpful to me and my colleagues.” Read More…
01-2018 - Training Users on New Technology No Simple Task
New Castle VP of Information Systems Alan Zaccario discusses tech training with Hotel Management’s Esther Hertzfeld. Read More…