Hotel Operations Management | Operations | New Castle Hotels & Resorts

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DirectSales

At New Castle, sales associates take pride in being relationship leaders and commanding a deep understanding of their local marketplace. As the sales landscape continuously evolves, New Castle achieves optimal results through a direct and group sales process that is driven at the property level and bolstered by Shared Services , which targets the business transient segment.

Business Transient Analysts are deployed not by geography but by brand family, to deliver the most robust product knowledge, better conversions, and maximum customer satisfaction.
Analysts manage all RFPs and provide administrative support to ensure property-based sales teams can focus on client relations and proactive selling.
Our analysts are collaborative and driven, serving as an extension of our property teams and working harmoniously with our brand partners.
Due to the transient sales support provided by our Shared Services, New Castle is often able to operate successfully with fewer sales FTEs on property.

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Talent Retention andHuman Resource Management

The New Castle approach to attracting talented associates is to maintain and continue to build on its reputation as a best-in-class employer.
New Castle conducts annual employee satisfaction surveys, subsequent action plans, career planning, and internal promotion tracking to further foster and retain top talent.
Our US Corporate and Canadian Regional HR teams are experienced and current on the ever-changing local, state, and federal employment regulations.
Our retention programs and strong company culture have garnered us many accolades, including being recognized in 2020-21 by Great Place to Work as Best Workplaces in Canada for Retail & Hospitality, Women, Today’s Youth, Mental Wellness, and Inclusion.

Accounting

Accounting services are fully centralized at New Castle's Canadian regional office in Halifax, Nova Scotia, yielding improved accuracy, consistency and reliability, all at a lower cost to the properties.

Direct accountability to the corporate office ensures all accounting functions are executed correctly and on time.
Significant cost savings and efficiencies achieved on property when compared to property-based accounting solutions and third-party providers.
Original development partner for ProfitSage, one of the leading business intelligence and accounting solutions for the hospitality industry.
Continuous and thorough monitoring of meaningful revenue and cost KPIs enable our Team to effectively protect and enhance owners’ investments.